Right to Refuse Service

We reserve the right to refuse service to anyone. We ask that all of our clients please be kind and respectful to all members of Zo Home Services. We will not force any member of our team to tolerate disrespect, yelling, slurs, cursing, threating, etc. Our teams safety is most important to us, if at any point they feel threatened or unsafe for any reason they reserve the right to stop and refuse service immediately. Any work performed will still be billed and the client will be responsible to pay the bill in full on time.  Unfortunately as a small business we have been the prey of scammers and have had individuals attempt to take advantage of us. If at any point Zo Home Services feels you are attempting to scam or take advantage of our business we will exercise our right  to refuse service and you will likely be refused ALL future services with us. 

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General Policies

• Scheduling: Due to high volume of requests, appointments are booked on a first come first serve basis. The only way to secure a date you are interested in is to schedule the appointment. We can hold a date/time slot for 24 hours upon request. 

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• Reminders: We do our best to send frequent reminders so you do not forget about your service appointment and to help you avoid any rescheduling or cancellation fees. Reminders are sent via email 1 month, and 1 week (when applicable) before service. One day before service you will receive a final reminder via SMS to the number you provided. If you opted not to provide a number or if you provided a landline number this reminder will also be sent via email. You are required to respond to the final reminder the day before service to confirm your appointment. Failure to confirm by 8pm PST the day before service will result in cancellation of your appointment and you will be billed our rescheduling fee of $100+tax. If you have a preferred method of contact for all reminders please notify us. 

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• Rescheduling: We understand that things happen sometimes, if you need to reschedule we ask that you give us at least 48 hour notice. Failure to notify in a timely manner will result in a $100+ tax rescheduling fee billed immediately. While we understand that sometimes our customers may forget about their seasonal bookings with us, missing an appointment can drastically affect our other appointments. Zo Home Services provides several reminders to clients of upcoming appointments. We appreciate your understanding that this fee doesn't cover the inconvience caused to us and other clients when there is late notice or "no shows". In order to avoid the fee please make an effort to keep your appointment.  

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• Cancellation: We ask for a 72 hours notice for all appointment cancellations. All late cancellations will be billed a $200 cancellation fee. Again we thank you for understanding how untimely cancellations effect our business and clients. 

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• Payment: Zo Home Services accepts card, cash, check, Zelle, Paypal, Cashapp, and Venmo. We also offer eletronic invoicing via Square (our card processor). We do not accept mail in payments at this time. As a small business prompt payment is important to us. All payment is due in full on date of service regardless of payment method. Late payments will incure a 1.5% late fee per day. If the account remains unpaid after 30 days it will be sent to collections.

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• Date of service: While you are not required to be home on the date of service. We do require prior notice and permission to perform the work if you will not be home. Failure to notify us beforehand will be considered a "no show" on date of service and will result in cancellation of your appointment. You will be billed our rescheduling fee of $100+tax and will have the option to reschedule for a later date. 

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• Landlords: If you are a landlord PLEASE notify us prior to the appointment to arrange electronic invoicing. Faillure to notify us prior to service may result in cancellation of your appointment and you will be billed our rescheduling fee of $100+tax. If your property is currently occupied please let us know and please notify residents of the appointment details. For our carpet service clients please provide us with your residents email(s) so that we can send them our Carpet Liability Waiver. 
   

• Travel Fee: We service a large area. Any service that is under $200 (before tax) and/or that is located 35+ miles from Zo Home Services will result in a $25+ tax travel fee. ​

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• Estimates: ALL PRICES DISCUSSED ARE ESTIMATES UNLESS SPECIFICALLY STATED OTHERWISE. An Estimate is an approximate price that is subject to change on the date of service. We do not provide quotes over the phone or via email. Our estimates are good for 30 days unless otherwise stated. NO EXCEPTIONS! If you contact us to schedule AFTER the 30 days you will require a new estimate and rates may be subject to change at that time. If you schedule your appointment at anytime DURING the 30 days all rates given at the time of estimate will be honored. 

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• Quotes: Our quotes are good for 2 weeks unless otherwise stated. If you schedule DURING the 2 weeks we will honor the quoted price. If you contact us to schedule AFTER the 2 week timeframe a new quote will be required. NO EXCEPTIONS!​​

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Liabilities

​As a licensed contracting business we are bonded and insured to comply with Washington Labor & Industry laws. However some of our services come with liabilities and unanticipated damage can happen sometimes.  (LIC# ZOHOMHS782P1)

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• Windows: Homeowners who have dogs, cats, and/or small children please be advised that both pets and children often like to go behind our contractor and touch the clean windows. Therefore we cannot guarantee 100% cleanliness of the interior windows. It is also very common for homeowners with pets to have scratches on their windows, these scratches can often times be hidden by dirt and are not visible until the windows have been cleaned. For more information on window cleaning liabilities check out our Window Liability Waiver (all window cleaning clients are required to sign this form prior to service, we will send the form via Docusign).

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• Roofs: We exercise extreme caution when cleaning roofs. If your roof has existing damage we may refuse moss removal and only treat the roof to kill the moss. If your roof has exstensive damage we may have to refuse service all together for the safety of our contractor. By booking a roof cleaning or roof service with Zo Home Services you hereby agree to indemnify and hold harmless Zo Home Services for any and all damages.

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• Gutters: Our gutter service includes full gutter and downspout cleaning as well as ensuring proper waterflow. Please note that if you live near trees it is highly likely for debris to get in gutters again soon after service especially during the fall and winter. Since we ensure proper waterflow prior to leaving the job site, Zo Home Services is not held liable for any blockages or improper flow after time of service. To prevent blockages we highly recommend having your gutters cleaned twice a year, once BEFORE Autumn and once AFTER Autumn. Some clients may require more frequent cleanings if they live directly under alot of trees. 

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• Pressure Washing: Using pressurized water comes with an inherent risk of paint removal, streaks in concrete, and/or streaks in wood. Zo Home Services will always use the appropriate pressure for the surface(s) being cleaned. By booking with us you hereby agree to indemnify and hold harmless Zo Home Services for any and all damages that may result from this risk. 

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• Carpet & Upholstery: We require all our carpet and upholstery clients to sign our lliability waiver. It is sent via Docusign after booking. To review our Carpet & Upholstery Liability waiver click here. 

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Our Guarantee

We take pride in our work and stand by our workmanship. At Zo Home Services we treat each home with great care as if it were our very own. If you are unsatisifed with any of our work please contact us and we will do our best to resolve the issue. 

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• Satisfaction Guarantee: We offer a satisfaction gurantee for all our work. However we are not held responsible for any alterations or work done by the customer or another person/company. If you are unsatisfied with our work we ask that you please contact us immediately and we will be more than happy to make it right. If you choose to take matters into your own hands BEFORE reaching out to us, that will result in our guarantee being nullified. At which point all further work performed by Zo Home Services will be charged at our current rates.  For larger projects that require multiple days of work we ask that you remain out of the project area until the project is complete. Any tampering by the customer during the project will nullify our satisfaction guarantee and you will still be responsible for all hours worked by our contractor(s) as well as all materials. 

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• Workmanship Guarantee: We offer a 30 day Workmanship Guarantee for all. With the exception of Window, Carpet, and Upholstery Services which have a 2 week Workmanship Guarantee. If there are children or pets in the home this 2 week guarantee is voided for Window, Carpet, and Upholstery services. Any requested work outside of the 30 Day (or 2 week for select services) window  will incur all applicable service fees.

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